How to add your team to a Business and give them roles

Give staff the access they need without sharing your account. Each person signs in with their own TBBN account, and you choose a role that matches their job. Some roles can also be limited to particular locations.

Roles

Role	What they can do	Can be limited to locations
Owner	Everything, including deleting the Business. The person who created it	—
Admin	Everything except deleting the Business: the team, payouts, billing, locations, Spaces, API keys	No
Account manager	Locations, Spaces, pricing, bookings and guests, plus billing, earnings and refunds	No
Operations	Locations, Spaces, pricing, calendars, bookings, check-ins and guest messages. No money	Yes
Accountant	Billing and plan, statements, earnings and refunds. Can see bookings but can't edit Spaces	No
Developer	Sandbox API keys and webhooks. Can see bookings and billing but can't change them	No
Support	Sees bookings and answers guest messages	Yes
Front desk	Sees bookings, checks guests and members in, confirms drop-offs and pickups, and answers guest messages	Yes
Viewer	Read-only: bookings, billing and earnings	Yes

Only the Owner and Admins can add, change or remove people, connect a payout account, or create live (production) API keys.

Merchant accounts have their own team on merchants.tbbnetwork.com — see Merchant dashboard.

Step 1: get their Account ID

Ask the person to:

Sign in on tbbnetwork.com (or create an account).
Open My trades (their account page) and select Copy next to Account ID.
Send it to you.

Step 2: add them

Go to business.tbbnetwork.com and open your Business.
Under Team → Add someone, paste their Account ID and choose a Role. The description under the role says what it can do.
For Operations, Support, Front desk or Viewer, choose Locations:
- Every location, or
- Only these locations, then tick the ones they work at.
Select Add to team.

They can now use the parts of business.tbbnetwork.com and space.tbbnetwork.com their role allows. Someone limited to some locations sees only those locations, their Spaces, bookings and guest messages.

You can also manage the team from account.tbbnetwork.com → Overview → Team for that Business.

Change or remove someone

To change a role or locations, choose a new Role next to their name (or open Change locations), then select Save.
To remove someone, select Remove. They lose access straight away.

The Owner can't be removed or given another role.

What your team sees

When someone signs in to business.tbbnetwork.com or space.tbbnetwork.com, Businesses they're on the team of are listed alongside their own, with their role.

Tips

Give front-desk staff Front desk, limited to their location — they can run check-ins and drop-offs without seeing money.
Give your bookkeeper Accountant, so they can handle billing, statements and refunds without editing your Spaces.
Give your developer Developer, not Admin. They can work with sandbox keys and webhooks; an Admin creates the live key when you're ready.
Remove people when they leave, and rotate any API keys they had access to.