How to reschedule or cancel a TBBN Space booking

Space bookings are changed and cancelled only through TBBN — not with the host directly — so the host's refund and no-show policy is applied fairly to both of you.

Open your booking

Sign in on space.tbbnetwork.com and open My bookings, then select the booking — or open the link in your booking confirmation email. The page is Your TBBN Space booking. Scroll to Manage this booking.

Reschedule

If the host allows rescheduling, you see Move to:

Pick the new date and time.
Select Reschedule.

The new time must be free and must be at least as far ahead as the host's Reschedule until cut-off (for example "24 hours before the start"). If Move to isn't shown, the host doesn't allow moving bookings — cancel and book again instead.

Cancel

Select Cancel this booking.
Read what you'll get back, then select Confirm cancellation (or Keep booking to stop).

How much do I get back?

Each host sets a refund and no-show policy, shown before you pay and on your booking page. It has:

On-time cancellation — cancel at least this many hours before the start to get the on-time refund.
Refund if on time — the percentage of the price plus tax you get back when you cancel on time.
Refund for a late cancel / no-show — what you get back if you cancel later, or don't turn up.
No-show after — how many minutes after the start, without checking in, counts as a no-show.

The processing fee is never refunded when you cancel or don't show up. If the host cancels, you're refunded in full, including the processing fee.

Refunds go back to the card you paid with. They can take 5–10 business days to appear.

Example. A host's policy is: on-time cancellation 24 hours, refund if on time 100%, late cancel or no-show 0%. You booked a $40 room for Friday at 10:00.

Cancel on Wednesday → you get back $40 plus its tax.
Cancel Friday at 08:00 → you get nothing back.

Repeating bookings

Each week of a repeating booking is its own booking — cancel or move weeks one at a time. To stop the rest of a series, use Cancel the whole series where it's offered.

Something wrong with a booking?

If the host was closed, you were wrongly marked a no-show, an item was damaged, or there's a billing problem, use the report section on the booking page: choose what went wrong — I was there — wrongly marked a no-show, The host was unavailable or closed, Item damaged, Item not returned, Billing issue or Something else — and select Report it to TBBN. We look into it before the host is paid. See Report a problem.