Help Center
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Step-by-step guides for everything on TBBN — which button to press, what to enter, and what happens next.
Getting started
- What is TBBN? Trading, TBBN Space and the developer platformWhat TBBN (Trade By Barter Network) is, the sites it runs on, and which guide to start with for trading, booking or hosting a Space, or integrating.
- How to create a TBBN accountSign up on tbbnetwork.com with your email or phone: what to enter, the 6-digit code, the age and country rules, and what to do if the code never arrives.
- How to sign in to TBBN (and fix sign-in problems)Sign in with a one-time code — no passwords. Covers email and phone codes, expired sign-in links, and signing in to space, business and account.tbbnetwork.com.
- How to verify your identity on TBBNVerify once with a government ID and a selfie on Stripe’s secure page. What you need, every step, what each status means and what to do if it needs attention.
- Manage your TBBN account: contact details, emails, Account ID, data and deletionVerify a phone or email, choose which emails you get, find your Account ID, download your data or delete your TBBN account.
Trading
- How to list an item to sell or trade on TBBNCreate a listing step by step: title, category, price, sale or trade, delivery, photos, extra cash. Plus what happens when a listing is held for review.
- How to make a swap offer on TBBNOffer one or more of your items — and cash on top if you like — for something you want. How to build the swap, read its value and track the reply.
- How to accept or reject an offer on TBBNFind offers in your Inbox, review them, accept the Trade Terms the first time, and what happens after you accept or reject.
- How to finish a trade: person-to-person swaps and store tradesFollow a trade to completion — propose a Space to meet at and confirm a swap, or complete a store’s checkout — plus hold terms and what to do if it goes wrong.
- How trade value and cash differences work on TBBNHow TBBN values each side of a swap from the price, asking-extra and willing-to-add amounts, with worked examples of equal and unequal trades.
- How to link your TBBN account to a store you sell onApprove a store’s request to link your TBBN account so you can trade its listings — what the consent screen shows, Approve vs Deny, and how to unlink a store.
- How to join your school or workplace on TBBN (Organizations)Add and verify a school or work email to join its Organization, see members-only listings, post to fellow members, or leave.
Booking a Space
- How to find and book a TBBN SpaceSearch Spaces by place, category and price, choose a meetup, drop-off or desk booking, pay securely, and find your check-in code or PIN.
- How to drop off an item at a TBBN Space for someone to collectBook a drop-off, hand the item over with your PIN, and how the person collecting it gets their own PIN. Includes hold times and liability.
- How to reschedule or cancel a TBBN Space booking (and get a refund)Move or cancel a Space booking, how the host’s refund and no-show policy decides your refund, and how to report a problem with a booking.
- How to join a coworking membership or buy a day pass on TBBNChoose a plan, read the renewal terms, pay with Stripe, then manage seats, add-ons, freezes, your card and cancellation from your memberships page.
Hosting a Space
- How to become a TBBN Space host: checklist from sign-up to first bookingEvery step to start earning from your space: account, identity, Business, location, payouts with Stripe Connect, your first Space, pricing and going live.
- How to set up a TBBN Space: pricing, photos, availability and going liveCreate a Space, set its prices and service types, add photos and notes, sync your calendar, choose who can book it, and publish it.
- Running your Space day to day: approvals, check-ins, drop-offs and no-showsApprove requests, check guests in, verify drop-off and pickup PINs with a photo, mark no-shows, cancel, message guests and see payouts.
- How to set your Space refund and no-show policySet one policy for every Space or a different one per Space: free cancellation window, refunds, no-show rules and rescheduling.
- How to sell coworking memberships, passes and add-ons on TBBNSet membership policies, create plans and day passes, add-ons and promo codes, approve members, run the front desk, refund invoices and return deposits.
- How to join the TBBN Space affiliate programApply as yourself or a Business, share your link, track clicks and bookings, and set up payouts for your commission.
Businesses and billing
- How to create a Business on TBBN (individual or registered)Choose between an individual profile and a registered business, fill in the details, and what each can do. Includes the identity and agreement steps.
- How to set up payouts with Stripe ConnectConnect your Business to Stripe so TBBN can pay you: what Stripe asks for, coming back to TBBN, verification, and when payouts arrive.
- How to add locations (branches) and turn on TBBN SpaceAdd each location your Business runs, enable it for TBBN Space, or import many at once from a CSV file.
- How to add your team to a Business and give them rolesAdd teammates by Account ID with a role — Admin, Operations, Accountant, Developer, Front desk and more — limit them to some locations, or remove them.
- How to choose a plan, pay and manage your usage balancePick Pay-As-You-Go, Starter, Growth or Enterprise, pay on Stripe’s checkout, add a card, top up, set balance alarms and change plans.
Merchants and developers
- How to apply for a TBBN Merchant account (Trade Engine)Apply from your verified Business, what to enter, signing in at merchants.tbbnetwork.com, and what happens during and after review.
- Where to find your TBBN API keys (and how to create, copy and revoke them)Get an instant sandbox key, create sandbox and live Merchant keys, create Space API keys, store them safely and replace a lost or leaked key.
- How to set up your Merchant dashboard: team, integration settings and storefront buttonInvite your team, choose matching only or matching plus checkout, set your hold days, name your storefront button and use the sandbox.
- How to set up TBBN webhooks (Merchant and Space bookings)Add a webhook endpoint for trade events or Space booking events from the dashboard, choose events, and verify each delivery.
Help and safety
- Staying safe when trading and meeting in personPractical habits for safe swaps: honest listings, public meeting places, checking items, keeping codes private and what to do if something feels wrong.
- How to report a problem: disputes, listings, messages and bookingsOpen a dispute on a trade or booking, report a listing, Space or message, and what happens after you report.
- TBBN troubleshooting: common problems and how to fix themFixes for codes that don’t arrive, expired links, “Business must be verified”, paused API access, held listings, failed payments and more.
Can't find what you need? Ask in the community, or contact us from tbbnetwork.com/contact.