How to sell coworking memberships, passes and add-ons on TBBN
Run all your member billing on TBBN: named plans billed every week, month or year; day passes and visit packs; included meeting-room hours and member discounts; add-ons; team seats; promo codes; deposits; and a front desk for check-ins. Members pay through Stripe, and your earnings join your weekly payout.
Before you start
Your Business must be verified with payouts connected, and payments must be available in your location's country. TBBN keeps a membership commission from each payment; it's shown on your Memberships overview.
Open Memberships
Go to space.tbbnetwork.com → My Spaces, open the location, and under Memberships and passes select Manage memberships. The tabs are Overview, Plans, Members, Front desk, Invoices, Add-ons & promos and Policies.
1. Set your policies first
On Policies, set the rules members agree to. Each member keeps the version they joined under.
| Area | Settings |
|---|---|
| Billing | Billing date (the day they joined, or the 1st of each month) and who pays the Card processing fee |
| Missed payments | Grace period, Cancel after (days unpaid), an optional Late fee (percentage up to 25%, or fixed) |
| Cancelling | Notice before the billing date, what happens when leaving before a minimum term, deposit return days, and notice of price changes (at least 30 days) |
| Freezes | Whether members can freeze, the longest freeze, freezes per year, notice and any fee |
| House rules | Guest policy, House rules and your Membership agreement (versioned; members accept it when joining) |
Select Save policies.
2. Create plans
On Plans, select New plan.
- Kind — Membership (billed every period) or Pass (paid once: set Visits included and Valid for (days); 1 visit / 1 day is a day pass).
- Name, Description and What's included (one item per line — shown on the public page).
- Price (per seat on a team plan), Currency, Billed every week, month or year.
- Setup fee, Deposit (paid to you; you return it when the membership ends).
- Who can see it — listed publicly, anyone with the link, or only people you offer it to.
- How people get it — Buy now, Request (you approve before payment) or Inquire (you quote a price).
- Capacity, Minimum term, Free trial, Notice to cancel, Seats minimum and maximum (above 1 makes a team plan), Freezes.
- Benefits — a member discount on bookings, guest passes, which Spaces the plan covers, and included hours each period (used automatically when members book).
Select Create draft, then Publish to start selling. Archive stops new sign-ups without affecting current members. Changing the price of a plan people have joined notifies them; the new price reaches them no sooner than 30 days later.
Your public plans page is space.tbbnetwork.com/locations/[your location]/plans, linked from the
Overview tab and from each of your Space pages.
3. Add-ons and promo codes
On Add-ons & promos:
- Add-ons — a name, price, Billed every week/month/year or Once, an optional Stock, and whether The member must show documents in person first (for example USPS Form 1583 and two IDs for a mailbox). Select Add add-on. Archive removes it from sale.
- Promo codes — a Code, a percentage or amount off, how many payments it applies to, a usage limit, expiry, which plans, and New members only. Select Create promo code; Turn off retires it.
4. Members
On Members, filter by status and open anyone to:
- Approve a request (optionally at your own Price per seat) or Decline it with a reason.
- End at period end or End now, with a reason the member sees.
- Return a deposit after the membership ends — enter the Amount to return, record deductions, and select Settle deposit. The member is refunded by card and the amount comes out of your next payout.
- Start a document-checked add-on once you've seen the documents: Documents checked in person — start it.
- Keep Private notes.
Offer a plan to someone sends a named person (who has a TBBN account) a plan at your price.
5. Front desk
On Front desk, search by name, email or company and select Check in for a member or pass holder, or add a guest's name and select + Guest to use one of their guest passes. A suspended, frozen or used-up pass is refused at the door. Visits in the last 7 days lists recent check-ins. Give staff the Reception role so they can use it.
6. Invoices and refunds
Invoices lists every charge. To refund, select Refund, enter the amount before tax (up to what remains) and a reason, and select Refund. Tax on it is refunded too. Your share comes out of that invoice's earnings, or your next payout if it's already been paid to you.
How you're paid
Each paid invoice becomes earnings: the payment less TBBN's membership commission (and the card fee if you chose to absorb it). Earnings are payable after a short hold, then go out in the Monday payout. A yearly plan is paid out month by month.
Common questions
What do members see when joining? The plan, your policies, the exact auto-renewal terms they agree to, and your membership agreement. See the member guide, Join a coworking membership.
Can members book rooms with their included hours? Yes — when they book a coworking Space at your location, their included hours and discount are applied automatically.
Still stuck? Ask in the community or contact us from tbbnetwork.com/contact.