How to report a problem on TBBN

There are three ways to tell TBBN something's wrong. Pick the one that matches:

Problem	Use
A trade went wrong — item not as described, never received, payment	File a dispute on the trade
A Space booking went wrong — host closed, wrongly marked a no-show, item damaged	Report it to TBBN on the booking
A listing, Space or message breaks the rules, or looks unsafe	Report on the listing, Space or message

If someone is in danger, contact local emergency services first.

File a dispute on a trade

1. Open the trade: My trades → Trade history → the trade.
2. Try Messages with the other side first — most problems are solved there.
3. Under Dispute, select Something wrong? File a dispute.
4. Choose What went wrong? — Item not as described, Never received the item, Payment issue or Something else.
5. Describe it under What happened? — dates, what you expected, what you got. Say what would put it right.
6. Select File dispute.

TBBN's team reviews it directly and follows up before anything else happens. You'll be emailed.

Report a problem with a Space booking

1. Open the booking (space.tbbnetwork.com → My bookings, or the link in your confirmation email).
2. Under the report section, choose what went wrong: I was there — wrongly marked a no-show, The host was unavailable or closed, Item damaged, Item not returned, Billing issue or Something else, and describe it.
3. Select Report it to TBBN.

TBBN looks into it before the host is paid for that booking.

Report a listing, Space or message

1. Select Report — on a listing (Report this listing), on a Space's page, or under a message.
2. Choose What's wrong?: Prohibited item, Drugs or controlled substances, Weapons, Looks stolen, Counterfeit or fake, Scam or fraud, Unsafe place or meetup, Harassment or abuse, Misleading or not as described, Pretending to be someone else, or Uses someone else's brand or work.
3. Add anything else we should know, and your email if you'd like a reply.
4. Select Send report. You see "Thanks — we'll review it."

Our team reviews every report. You can report without signing in.

What happens next

• Reported items can be hidden while we look into them.
• We may contact you or the other person for more information.
• We'll tell you the outcome where we can. For privacy, we can't always share what action was taken against another account.

Something else?

For account, billing or any other question, contact us from tbbnetwork.com/contact, or ask in the community.